A Response to the Coronavirus Outbreak

Dear Homeowners,

We know there has been a great deal of concern throughout the community regarding the pandemic.  We at JFK Window and Door want to take a moment to let you know about the measures we are taking to protect ourselves, the homeowners we serve, and our community as we move forward.

We are complying with all state and local orders. Our showroom is open for virtual or in-person visits, but due to current metering ordinances, please call ahead to ensure we have capacity to serve you. We will also remain available to you by phone and email during our normal business hours, and look forward to continuing to serve you through and following this crisis.

We will do our best to respond to all inquiries quickly and thoughtfully, being sure to offer our full attention to our homeowners.  For the time being, all installations will proceed as scheduled, weather-permitting.  Please be assured that if any changes will need to be made for your installation, we will contact you by phone as quickly as possible.  If any installs must be cancelled, they will be rescheduled as promptly as possible within the bounds of safety and good conscience.  As always, the homeowners we serve are our top concern.

First, we are keeping abreast of updates on the situation from the Center for Disease Control and the World Health Organization.  We are remaining flexible and ready to respond to new developments as they arise.  Any changes to our plans will be noted here, and we will promptly contact any homeowners who will be directly affected by any change to our plans.

Second, we are acting to reduce the possibility of communication of germs in our work areas, including our vehicles.  We are keeping hand sanitizer available in company vehicles for our employees who regularly visit clients and encouraging them to apply it per CDC directions before and after each time they enter or approach a client’s home.  All our employees who are able to work remotely are doing so.  Our employees who cannot work from home are taking additional precautions, including washing their hands more frequently, being aware of what they touch, and sanitizing all areas that can be sanitized more regularly – especially phones and items used by multiple members of the team. We are wearing masks both in our office and in the field. We are making allowances for any employee who is not well to stay home and recover.

If you have any additional questions or concerns, we are – as always – happy to hear from you. You can reach the office at (513) 851-1000. Please direct written queries pursuant to our coronavirus response to selah@jfkwindowanddoor.com.

Thank you for being a part of the community of homeowners we at JFK Window and Door have been honored to serve over the last 35 years.  We are looking forward to continuing to work with you for many years to come.

Sincerely,

The Team at JFK Window and Door

John Karle, Owner

Selah Shorthouse, Office Manager

Bob B – Kenwood, OH

“JFK was on time. The installers did not share problems with us, but instead did show us solutions they had implemented to issues they had encountered. Their work was professional. This was CLEARLY not their first rodeo. Call JFK if you want the job done right the first time.”

Tim J – Symmes Twp., OH

“Tom and Joe did and excellent job installing a new second floor bath room window and replacement seals on an existing first floor sliding glass door. They arrived on time and completer the work in less than three hours.”

Rik P – Cincinnati, OH

“Mike was clean and thorough and offered solid insight and explanations. Elyse and John were responsive and candid in all interactions!”

Kevin F – Amberly Village, OH

“The entire process was efficient from start to finish. The sales/estimate was a courteous exchange. Installation was timely and professional by a very pleasant installer.”

Brenda K and Robert F – Colerain, OH

“Excellent company!! Top notch job. Did the work as promised, clean job, knowledgeable and courteous workers. Doors are first-rate. Glad I did not go with a competitor! Same price, better done!”

Jan and Gerry W – North Bend, OH

“Both the window and door crews were courteous, professional, and took the time to let us observe when asked. One door was hard to lock, and Mike quickly scheduled a follow-up service call and assured us if it still didn’t work, a new lock piece could be installed.”